Privacy policy

This Privacy Policy describes how ByCastello (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit, use our Services or make a purchase from bycastello.com (the ‘Site’) or otherwise interact with us (collectively, the ‘Services’). In this Privacy Policy, ‘you’ and ‘your’ means you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the ‘Last Updated’ date, and take all other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL DATA

In order to provide you with the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL DATA WE COLLECT

The types of personal data we collect about you depend on how you interact with our website and use our Services. When we use the term ‘personal data’, we are referring to information that identifies, relates to, describes or can be linked to you.The following sections describe the categories and specific types of personal data we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you submit directly to us through our Services may include

• Basic contact information, including name, address, phone number and email.
  
• Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.
  
• Account information, including username, password, security questions.
  
• Shopping information, including the items you view, add to your basket or add to your wish list.
  
• Customer Support Information, including the information you choose to include in communications with us, such as when you send a message through the Services.
  

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services (‘Usage Data’). To do this, we may use cookies, pixels and similar technologies (‘Cookies’).Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

INFORMATION WE COLLECT FROM THIRD PARTIES

Finally, we may collect information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies that support the Website and our Services:

• Companies that support our website and services, such as Shopify.
  
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment so that we can fulfil your orders and provide you with products or services you have requested, to fulfil our contract with you.
  
• When you visit our website, open or click on emails we send you, or interact with our services or adverts, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries and cookies.
  

Any information we collect from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information that third parties provide to us and we are not responsible for the policies or practices of third parties.For more information, please see the section below, Third party websites and links.

HOW WE USE YOUR PERSONAL DATA

• Provision of products and services. We use your Personal Data to provide you with the Services to fulfil our contract with you, including to process your payments, fulfil your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise administer your account, arrange for shipping, facilitate any returns and exchanges and enable you to post reviews.
  
• Marketing and advertising. We use your Personal Data for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or post, and to show you adverts for products or services.This may include using your personal data to personalise the services and advertising on our website and other websites.
  
• Security and fraud prevention. We use your personal data to detect, investigate or take action in relation to possible fraud, illegal or malicious activity.If you choose to use the Services and register an account, you are responsible for keeping your account information secure.We strongly recommend that you do not share your username, password or other access details with anyone else.If you believe your account has been compromised, please contact us immediately.
  
• Communication with you. We use your personal data to provide you with customer support and improve our services.This is in our legitimate interest to be responsive to you, deliver effective services to you and maintain our business relationship with you.
  

COOKIES

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies.We use cookies to operate and improve our website and services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the services (in our legitimate interest to administer, improve and optimise the services).We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.

Most web browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may adversely affect your user experience and may cause some of the Services, including certain features and general functionality, to not work properly or to no longer be available.In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
  
• When you instruct, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
  
• With our affiliates or otherwise within our group of companies, in our legitimate interest of running a successful business.
  
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
  

During the past 12 months, we have disclosed the following categories of Personal Data and Sensitive Personal Data (marked with *) about users for the purposes described above in ‘How we collect and use your Personal Data “ and ”How we disclose Personal Data’:

Category Categories of recipients

• Identifiers such as basic contact information and certain order and account information
  
• Commercial information such as ordering information, shopping information and customer support information
  
• Internet or other similar network activity, such as usage data
  

• Suppliers and third parties performing services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
  
• Business and marketing partners
  
• Affiliated companies
• 
  

We do not use or disclose sensitive personal data for the purpose of inferring characteristics about you.

User-generated content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and available to everyone.

We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use or misuse of information that you disclose or receive from third parties.

THIRD PARTY WEBSITES AND LINKS

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on those websites.Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or any third party.Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or of their owners or operators, except as stated in the Services.

INFORMATION ABOUT CHILDREN

The Services are not intended for use by children and we do not knowingly collect personal data about children. If you are a parent or guardian of a child who has provided us with their personal data, please contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) personal information about individuals under the age of 16.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measures are perfect or impenetrable and we cannot guarantee ‘perfect security’. In addition, not all information you send to us may be secure in transit.We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your Personal Data. However, these rights are not absolute, they may only apply in certain circumstances and in some cases we may refuse your request in accordance with the law.

• Right of access/knowledge. You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
  
• Right to erasure. You may have the right to request that we delete personal data we hold about you.
  
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
  
• Right to portability. You may have the right to receive a copy of the Personal Data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
  

• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal data.
  
• Withdrawal of consent: Where we rely on consent to process your Personal Data, you may have the right to withdraw that consent.
  
• Appeals: You may have the right to appeal our decision if we refuse to process your request.You can do this by responding directly to our refusal.
  
• Managing communication preferences: We may send you promotional emails and you can opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have made.
  

You can exercise all of these rights where indicated on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to obtain information from you to verify your identity, such as your email address or account information, before we can provide you with a substantive response to your request.In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights.Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorised him or her to act on your behalf and we may need to ask you to verify your identity directly with us.We will respond to your request within a reasonable time, as required by applicable law.

COMPLAINTS

If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or submitting your complaint to your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal data outside your country of residence, including the United States. Your personal data is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal data out of Europe, we will use recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call or email us at support@bycastello.com

Address: Weena 690, 3012CN, Rotterdam, The Netherlands

Address: Weena 690, 3012CN, Rotterdam, The Netherlands
Email: support@bycastello.com
Contact us on this page: Click here
Company number: 76900393
Customer service: Monday to Friday Monday to Friday between 9.00 and 17.00

Company name: KM Medias
Phone Number: +310616030945